Information We Collect
When you interact with ARNE Creative Studio (via our website, booking portal, or contact forms), we collect personal information necessary to deliver high-quality creative services.
- Personal Identification Data: Full Name, Email Address, and Mobile / WhatsApp phone number.
- Project Brief & Deliverables: Service choices, estimated budget range, target completion dates, project vision descriptions, and uploaded reference files (images, video clips, PDFs, zip archives).
- Authentication Details: Account login data, Google Profile details (when logging in with Google OAuth), or One-Time Passwords (OTP) sent to your mobile phone.
- Payment Information: Transaction status, Razorpay Order IDs, transaction reference IDs, and payment breakdown (prepaid deposit / postpaid balance). We never store credit card numbers or UPI PINs on our servers.
How We Use Your Information
We use the collected information solely for legitimate business operations and providing personalized creative productions:
- Fulfilling video editing, photo editing, shoot bookings, color grading, and web design projects.
- Communicating project status updates, revision files, and scheduling shoot slots.
- Processing secure advance payments and issuing official invoice receipts.
- Authenticating customer dashboard access to manage active bookings and postpaid balances.
- Preventing fraudulent inquiries or unauthorized access to customer portals.
Data Storage & Security
We prioritize data integrity and implement robust security protocols to protect your personal information and creative files:
- Database Security: All client records and booking details are secured with enterprise-grade access controls and encrypted databases powered by Supabase and PBKDF2 hashing.
- HTTPS SSL Encryption: All data transmitted between your browser and our website is protected using industry-standard TLS/SSL encryption.
- Restricted Access: Only authorized studio staff directed by Chandu have access to client briefs and uploaded media.
Payment Gateway Integrations
All online financial transactions are handled securely through Razorpay Payment Gateway.
Razorpay complies with PCI-DSS (Payment Card Industry Data Security Standard) guidelines. When you pay via UPI, Credit/Debit Card, Netbanking, or Wallets, your financial information is processed directly by Razorpay's encrypted banking infrastructure.
Your Rights & Choices
You have full ownership of your data. You may at any time request to:
- Access a copy of all bookings, contact entries, and personal records associated with your account.
- Correct or update inaccurate mobile numbers or contact details.
- Request permanent deletion of your project records and uploaded reference assets after project delivery.
Updates to This Policy
We may update this Privacy Policy periodically to reflect technological advancements, legal compliance, or service modifications. Any changes will be posted on this page with an updated effective date.
Contact & Data Controller
If you have questions regarding this Privacy Policy or wish to exercise your data rights, please reach out to us:
ARNE Creative Studio & Production
Directed by Chandu | arnestories26@gmail.com | +91 9390662637